Frequently Asked Questions
HOW DO I PURCHASE AN ITEM?
We have made buying from us as easy as pie! You can search hundreds of items via the CATALOG heading in the menu (or use the search bar). Click on the item to view a full description. To purchase an item, simply click the red "Add to cart" button located next to the item. Postage costs are added at checkout. If you would like to buy an item and pay for it another way (eg. deposit at bank, cash on pick up etc.), feel free to email or message us on Facebook.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods to accomodate all of our customers.
We accept the following methods:
~ CREDIT/DEBIT CARD
~ BANK DEPOSIT
~ ONLINE TRANSFER
~ CASH ON PICKUP/DELIVERY
~ AFTERPAY (coming soon!)
DO I HAVE TO PURCHASE YOUR ITEMS FROM THE WEBSITE?
No. We have created this website to provide an easy shopping experience, however you can purchase any of our items by emailing, calling or messaging us on Facebook. We will reserve your item and organise payment and a postage cost (if required) from there. If you would like to make an offer on an item it is best to contact us.
WHICH POSTAL SERVICE DO YOU USE?
We send our parcels via AUSTRALIA POST.
We have completed extensive research and came to the conclusion that Aus Post is the cheapest and most reliable postal service for us.
Please check our postage chart for an estimate of postage costs
WHAT IF MY ITEM ARRIVES BROKEN?
We have mastered the art of packing. Our customers can attest to our bomb proof parcels when it comes to fragile items. We use a combination of sturdy boxes, bubble wrap, void fill peanuts and plenty of tape! We take the same care with each item, wether the item is worth $10 or $1000. If by some chance your item arrives broken or not as described, please contact us within 3 days with an image of the item and we shall refund the full cost including postage. We do not offer refunds in case of a change of mind. For more expensive items we do arrange postal insurance as an extra precaution.
IS LAY-BY AN OPTION?
Yes! We provide lay by services for purchases of $100 or more. We don't charge any fees and we do not have a limit on how many items you can lay by at one time. If you would like to lay by an item/s, please contact us via email or our Facebook page.
Very soon AFTERPAY will also be available which means you can buy an item, receive it straight away and then pay it off in four fortnightly payments.
HOW MANY ITEMS CAN I PURCHASE AT ONE TIME?
You may purchase as many items as you would like! We are always more than happy to combine postage. Please view our Postage chart to get an indication of postage costs.
DO YOU OFFER APPRAISALS?
Yes, we provide FREE appraisals on any item you may have. We have extensive knowledge and are always more than happy to help out. If we are not able to provide information about your item, we are happy to refer you to an expert in that field. If you have an item you would like appraised, please contact us.
IS PICKUP AN OPTION?
Yes! Pick up is more than welcome from Kilsyth, Victoria by appointment
Time Worn Style has an OUTLET STORE at HUNTED ANTIQUES
80-88 Canterbury Road Kilsyth, Victoria, Australia
Open 7 days a week
10am to 5pm
In addition, we are able to deliver large items to surrounding areas (including Melbourne regions) for a small fee. Our delivery services for large items such as furniture are generally cheaper than couriers.
ARE YOUR PRICES NEGOTIABLE?
For the most part, yes! Just like any other picker, we love a good haggle. The more items you purchase, the better the discount! We are proud to provide very competitive prices, so keep in mind that if the price seems very fair to begin with, there may not be any room to budge